*** For all orders from November 1st to December 31st 2018, we are offering extended returns & exchanges. Please contact us by January 7th 2019 if an exchange or return is needed. We can not accept returns or exchanges on custom orders or discounted items. Happy Holidays!
If you would like a refund please contact us within 5 days of the arrival of your purchase, and we will issue you a refund once we have received the returned item. Shipping will not be refunded.
Because we charge a cheaper price for shipping than what it actually costs, there will be a restocking fee of $10 per piece on refunds and returns.
We must receive the item in the original packaging and the item must be in the condition it was shipped in. If the item has been worn or used we will charge a restocking fee of $25.
Shipping costs are not refundable and return shipping for refunds, exchanges or repairs will be at the cost of the customer.
We will fix or exchange any broken items up to 10 days from the date the jewelry arrived.
No refunds or exchanges on custom engraved or custom sized orders. Ring sizes smaller than 5, larger than 12 and half and quarter sizes are custom ring sizes. Cuff sizes smaller than 6inch/15cm or larger than 9inch/23cm in circumference are custom cuff sizes.
If a piece is defective within 30 days we will happily repair or replace it at no charge, but the original piece must be returned to us first before the piece is repaired or replaced. We will happily pay for the return shipping fees.