FREE SHIPPING ON ALL ORDERS TO THE UNITED STATES, AUSTRALIA, CANADA & NEW ZEALAND WITH REGULAR AIR MAIL.
FREE SHIPPING ON ORDERS OF $150 OR MORE TO ALL OTHER COUNTRIES WITH REGULAR AIR MAIL.
We offer FREE regular air mail shipping with online tracking, please allow 5 to 10 business days for this service.
We also offer Express shipping with or without insurance. Our Express shipping service is 3 to 5 business days worldwide with online tracking.
Please allow 3 to 5 business days to process regular orders, and 10 to 15 business days to process custom orders.
Please note, we will do our very best to speed up processing times.
These business days do not include weekends, holidays or custom clearance delays.
Carpe Diem Jewellery is not responsible for import duties to international customers.
We ship with DHL, Couriers Please, USPS, UPS, TNT or Australia Post with tracking information provided. These are all reliable shipping services, but sometimes things do happen. To ensure nothing ever happens to your shipment please send a note if you would like to purchase shipping insurance, which will give you comprehensive coverage throughout the shipping process.
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RETURNS & EXCHANGES
MONEY BACK GUARANTEE
If you would like a refund please contact us within 5 days of the arrival of your purchase, and we will issue you a refund once we have received the returned item. Shipping will not be refunded.
Because we charge a cheaper price for shipping than what it actually costs, there will be a restocking fee of $10 per piece on refunds and returns.
We must receive the item in the original packaging and the item must be in the condition it was shipped in. If the item has been worn or used we will charge a restocking fee of $25.
Shipping costs are not refundable and return shipping for refunds, exchanges or repairs will be at the cost of the customer.
We will fix or exchange any broken items up to 10 days from the date the jewelry arrived.
No refunds or exchanges on custom orders, including custom stamps and custom ring sizes.
If a piece is defective within 30 days we will happily repair or replace it at no charge, but the original piece must be returned to us first before the piece is repaired or replaced. We will happily pay for the return shipping fees.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:
Custom or personalized orders
Items on sale
We offer size 3 to 16 with half and quarter sizes available. Please note we only stock sizes 6 to 11, so sizes smaller than 6, larger than 11 and half and quarter sizes will be custom made and treated as custom orders, and will need 10 to 15 business day to process.
Please note there are additional charges for sizes larger than size 10. Please make sure your ring size is correct. We will gladly re size your ring, return shipping costs and a re sizing fee will be charged to the buyer.
We always recommend you have a local jeweler measure your ring size. But all rings can always be re sized.
How do I know my ring size?
Click, to check your ring size with our ring size guide.
How do I convert my ring size?
Click, to convert your ring size with ring size conversion chart.
Ring sizing fees are:
$20 for silver, brass, and bronze rings
$25 to $40 for sterling silver rings
$50 plus for gold rings*
*gold rings can be expensive to re size, especially for larger sizes, gold ring re sizing fees will be on a per quote basis.
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ENGRAVED CUSTOM STAMPS
Please note there are different charges depending on the amount of characters you choose and a limit of characters on each piece of jewelry. Every character is hand stamped and we only offer the English alphabet, numbers, Roman numerals and selected symbols. Please check the 'personalize' page for all the details.
Engraved custom stamp fees:
1-10 characters $15
11-20 characters $25
21-30 characters $35
31-40 characters $45
41-50 characters $50
51-100 characters $60
*for engraved custom stamps over 100 characters, please send an email for a quote.
Upon checkout, please write what you would like it to say in the note to seller area. Please understand engraved custom stamped pieces will be custom orders and may take 10 to 15 days to process.
We work with 925 sterling silver, 14k gold, brass, bronze, and silver mixed with metal alloy.
All Carpe Diem Jewelry pieces are individually handmade, so no two pieces are exactly the same. Although they may be the same design each piece is hand finished so there may be some differences.
Please understand that a very small percentage of people may have an allergic reaction to different metals.
If you notice this you can always exchange or upgrade to a different metal.
|| How much is shipping? ||
Shipping if FREE on all orders to the United States, Canada, Australia, and New Zealand. For all other countries the shipping price will be calculated at checkout. Shipping is also FREE to all other country on order over $150usd.
|| How long does shipping take? ||
All orders are shipped with DHL, USPS, UPS, TNT, Couriers Please, or Australia Post and shipping times are 3 to 5 business days for orders where express shipping has been purchased, and 5-10 business days for free and regular shipping. Your tracking information will be sent as soon as it has shipped.
|| How long to process my order? ||
Please allow 3 to 5 business days to process regular orders, and 5 to 10 business days to process custom orders, half or quarter sizes and gold pieces. Please note we will do our very best to speed up processing times.
|| How long to process my custom order? ||
Please allow 5 to 10 business days to process custom orders. Please note we will do our very best to speed up processing times.
|| How do I know my rings size? ||
We was always recommend you have a local jeweler measure your ring size. But all rings can always be re sized.
CLICK to measure and get your ring size.
CLICK to convert your ring size.
|| How do I know my cuff size? ||
All our cuff and bracelets are designed to fit wrists sized 6inch/15cm to 7.5inch/19cm in circumference, unless sizes are specified, and options are available.
If your wrist is smaller or bigger than 6inch/15cm to 7.5inch/19cm in circumference, just let us know your wrist circumference at checkout and we will custom make it for you.
Please note there may be an additional charge for larger sizes in 925 sterling silver cuffs.
|| Can I re size my ring? ||
Yes we can always re size any of our rings. The re sizing fee is $20 plus return shipping. Please note that there may be additional charges for sterling silver and 14k gold re sizings.