SHIPPING

FREE SHIPPING ON ALL ORDERS TO THE UNITED STATES, AUSTRALIA, CANADA & NEW ZEALAND WITH REGULAR AIR MAIL.

We offer FREE regular air mail shipping with online tracking, please allow 5 to 10 business days for this service.

We also offer Express shipping with or without insurance. Our Express shipping service is 3 to 5 business days worldwide with online tracking.

Please allow 3 to 5 business days to process regular orders, and 5 to 10 business days to process custom orders. 

Custom orders include personalized pieces, rings sizes below size 7 and above size 11 as well as half and quarter ring sizes.

Please note, we will do our very best to speed up processing times.

These business days do not include weekends, holidays or custom clearance delays.

Carpe Diem Jewellery is not responsible for import duties to international customers.

We ship with DHL, Couriers Please, USPS, UPS, TNT or Australia Post with tracking information provided. These are all reliable shipping services, but sometimes things do happen. To ensure nothing ever happens to your shipment please send a note if you would like to purchase shipping insurance, which will give you comprehensive coverage throughout the shipping process.

PAYMENT

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RETURNS & EXCHANGES

MONEY BACK GUARANTEE 

If you would like a refund please contact us within 5 days of the arrival of your purchase, and we will issue you a refund once we have received the returned item. Shipping will not be refunded.

Because we charge a cheaper price for shipping than what it actually costs, there will be a restocking fee of $10 per piece on refunds and returns.

We must receive the item in the original packaging and the item must be in the condition it was shipped in. Item must not have been worn and be in mint condition.

Shipping costs are not refundable and return shipping for refunds, exchanges or repairs will be at the cost of the customer.

We will fix or exchange any broken items up to 15 days from the date the jewelry arrived.

No refunds or exchanges on custom orders, including custom stamps and custom ring sizes.

If a piece is defective within 30 days we will happily repair or replace it at no charge, but the original piece must be returned to us first before the piece is repaired or replaced. We will happily pay for the return shipping fees.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:

Custom or personalized orders

Custom sizes

Items on sale

RING SIZES

We offer size 3 to 16 with half and quarter sizes available. Please note we only stock sizes 7 to 11, so sizes smaller than 7, larger than 11 and half and quarter sizes will be custom made and treated as custom orders, and will need 5 to 10 business day to process.

Please note there are additional charges for sizes larger than size 10. Please make sure your ring size is correct. We will gladly re size your ring, return shipping costs and a re sizing fee will be charged to the buyer.

We always recommend you have a local jeweler measure your ring size. But all rings can always be re sized.

How do I know my ring size?

Click, to check your ring size with our ring size guide.

How do I convert my ring size?

Click, to convert your ring size with ring size conversion chart.

Ring sizing fees are:

$20 for silver, brass, and bronze rings
$25 to $40 for sterling silver rings
$50 plus for gold rings*

*gold rings can be expensive to re size, especially for larger sizes, gold ring re sizing fees will be on a per quote basis.

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ENGRAVED CUSTOM STAMPS

Please note there are different charges depending on the amount of characters you choose and a limit of characters on each piece of jewelry. Every character is hand stamped and we only offer the English alphabet, numbers, Roman numerals and selected symbols. Please check the 'personalize' page for all the details.

Engraved custom stamp fees:

1-10 characters $15
11-20 characters $25
21-30 characters $35
31-40 characters $45
41-50 characters $50
51-100 characters $60

*for engraved custom stamps over 100 characters, please send an email for a quote.

Upon checkout, please write what you would like it to say in the note to seller area. Please understand engraved custom stamped pieces will be custom orders and may take 10 to 15 days to process.

METAL INFORMATION

We work with 925 sterling silver, 14k gold, brass, bronze, and silver mixed with metal alloy.

All Carpe Diem Jewelry pieces are individually handmade, so no two pieces are exactly the same. Although they may be the  same design each piece is hand finished so there may be some differences.